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Help

Below you will find answers to frequently asked questions regarding our website. If you have a question that isn't answered here, or need additional information, please contact us.

GENERAL QUESTIONS

Where are you located?

We have locations in Essex, Burlington, Rutland, and Chester, Vermont. Click here for directions & store hours.

I’m an author--will you carry my book or host an event?

Information for authors is here.

I can’t remember my password. How do I reset it?

Click here to reset your password, and instructions will be emailed to you.

How do I contact you?

Visit our Contact Us page.

 

ORDER QUESTIONS

If I find a book on your site, does that mean it's currently in stock at your store?

Not necessarily. If your order is time sensitive, please call us at 802-448-3350 to confirm availability.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, and Phoenix Books gift cards on our website.

I received a confirmation email. Does this mean that my order is ready to be picked up or has been shipped?

No. This just means that we've received your order. You will be contacted when your order has shipped or is ready to be picked up.

How can I check the status of my order?

Log in, select “My Account' and “Orders”, and a list of all orders and their current status is provided.

When will I get my book(s)?

For in stock orders, your order will be shipped as soon as your items have been gathered.  For out of stock items, we will provide you an estimated date of shipment.

My book arrived damaged! How can I exchange it?

If you receive your order and find an item to be missing, incorrect, or damaged, please contact the store within 7 days, so that we may address and resolve the issue as quickly as possible for you.

What if I need to return something?

Please review our return policies and contact us with any further questions.